Non-Refundable Items
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Opened and Used Items: Products that have been opened, used, or tampered with cannot be refunded.
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Custom Orders: Any custom-made or specially ordered items are non-refundable.
Faulty or Defective Products
If you receive a faulty or defective product, please contact us within 14 days of receiving your order. We will provide you with a full refund, or offer an exchange, depending on your preference. Return shipping for faulty or defective products will be covered by Macerator Store.
Return Address
Please send all returns to the following address:
Macerator Store,
Nortex Business Centre,
Chorley Old Road,
Bolton, Greater Manchester,
BL1 3AS
Important Notes
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Ensure that all return shipments include a tracking number and the courier name to prevent any delays.
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Items returned without a tracking number or courier details may experience delays in processing.
If you have any questions regarding our refund policy, please feel free to contact us at maceratorstore@mail.com . We are happy to assist you.